Hello, how can we help?

This page provides help with the most common questions we receive including information about exchanges.

Will you be getting more stock?

This is absolutley the last of our 'The Show Must Go On!' stock, we have sold over 150,000 times including 55,000 t-shirts!

We will not be restocking once this stock is sold.

What forms of payment do you accept?

We accept major credit and debit cards such as Visa, MasterCard, American Express or direct payments through PayPal

How is my order confirmed?

We will send you an email confirmation once you have completed the checkout process. If you have not received a confirmation within 24 hours email please contact orders@theatresupportfund.co.uk.

Where do you ship to?

We currently ship to the United Kingdom.

How long does shipping take?

Due to the ongoing restrictions and the safety of our team, orders are processed Monday - Friday, please allow up to 10 working days for your order to be processed and delivered. In most cases however this is much quicker.

Orders placed on Friday will be processed the following Monday after the weekend.

Can I change/add a delivery address after ordering?

Our team will do their best to help you with this request, but please note if your order has already been processed we are unable to change the delivery address. If you need to revise your delivery address, please contact us as soon as possible at orders@theatresupportfund.co.uk.

Can I track my order?

We are currently in the process of automating our tracking numbers.

Once your order has been shipped you will receive a text message with tacking details for your order to the number entered at checkout.

My order has been lost during shipping, what do I do?

Unfortunatly we're unable to resend orders out, please contact orders@theatresupportfund.co.uk with details of your order.

We will reach out to our delivery partners, if your order is confirmed to be lost a full refund will be issued.

How much of each purchase goes to the charity?

100% percent of the profits of the sale of each item.

This amount is split between Acting For Others, the Fleabag Support Fund and the NHS Together Charities

I need to exchange my item, How do I do this?

Unfortunately we are unable to offer exchanges on any items, if you would like a refund within 30 days of purchase please contact orders@theatresupportfund.co.uk to arrange return and refund.

We ask that customers cover the cost of shipping items back to us.

I've received a faulty item, What do I do?

Drop us an email to Orders@theatresupportfund.co.uk and one of our team members will get in touch to arrange a refund for you.

Please include a photo of the issue as we will require that to be able to issue a replacement.

Faulty items must be raised within 30 days of receiving. We are unable to replace or provide a refund outside of this window.

What material are your Hoodies and T-shirts made of and are they sustainable?

T-shirts

Our t-shirts are made from 100% Cotton, and are sourced from sustainable factories where staff are paid a fair wage. Full details can be found here.

Hoodies

Our Hoodies are made from 80% Cotton and 20% Polyester and are sourced from sustainable factories where staff are paid a fair wage. Full details can be found here.

I'd like to just donate, Is that possible?

Yes! You can donate to the fund directly by visiting our donation page

Can I raise money for the Theatre Support Fund+ through my event?

Of Course! Please email Info@theatresupportfund.co.uk with the following subject line;

Fundraising - (Event Title)

We will then happily send you over a pack of images that you can use on your promotional material.