Hello, how can we help?
What forms of payment do you accept?
We accept major credit and debit cards such as Visa, MasterCard, American Express or direct payments through PayPal
How is my order confirmed?
We will send you an email confirmation once you have completed the checkout process. If you have not received a confirmation within 24 hours email please contact firstname.lastname@example.org.
Where do you ship to?
We ship to almost every country in the world and have customers in over 70 countries. Exact details of shipping can be found during checkout alongside shipping charges to your location.
How long does shipping take?
Due to the ongoing restrictions and the safety of our team, orders are processed Monday - Friday, please allow up to 10 working days for your order to be processed and delivered. In most cases however this is much quicker.
Orders placed on Friday will be processed the following Monday after the weekend.
Can I change/add a delivery address after ordering?
Our team will do their best to help you with this request, but please note if your order has already been processed we are unable to change the delivery address. If you need to revise your delivery address, please contact us as soon as possible at email@example.com.
Can I track my order?
We are currently in the process of automating our tracking numbers.
Once your order has been shipped you will receive a text message with tacking details for your order to the number entered at checkout.
How much of each purchase goes to the charity?
I need to exchange my item, How do I do this?
We will happily exchange your Hoodie / T-shirt if they do not fit.
Please note that due to hygiene reasons unless faulty we are unable to replace a facemask.
Package up your item with a note containing the following information;
• What size you'd like to exchange it for.
• Your Order Number
• Your Full Name
Purchase Exchange Shipping. This covers the cost of us sending a new item back out to you and ensures the charities do not lose any money.
Click HERE to be taken to exchange shipping
Post your package back to us to the address below;
Theatre Support Fund+
C/O Marcus Hall Props
Rear of 324-326 Lewisham High Street
Entrance on Ladywell Road
If you would like piece of mind, we recommend sending back the items using a signed for service so that you have proof of postage.
Once we have received your item(s) we will send out the requested exchange.
I've received a faulty item, What do I do?
Drop us an email to Orders@theatresupportfund.co.uk and one of our team members will get in touch to arrange a replacement for you.
Please include a photo of the issue as we will require that to be able to issue a replacement.
What material are your Hoodies and T-shirts made of and are they sustainable?
Our t-shirts are made from 100% Cotton, and are sourced from sustainable factories where staff are paid a fair wage. Full details can be found here.
Our Hoodies are made from 80% Cotton and 20% Polyester and are sourced from sustainable factories where staff are paid a fair wage. Full details can be found here.
I'd like to just donate, Is that possible?
Yes! You can donate to the fund directly by visiting our donation page
Can I raise money for the Theatre Support Fund+ through my event?
Of Course! Please email Info@theatresupportfund.co.uk with the following subject line;
Fundraising - (Event Title)
We will then happily send you over a pack of images that you can use on your promotional material.
Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.